About Us
If you would like to know more about Alerts Online then continue reading below.
Alerts Online
Alerts Online provides a leading edge site that enables you to manage all your
communications needs. You can subscribe to a range of information provision
services which can be delivered to you via the channel of your choice.
Our service protects your channel addresses (email, SMS, fax) from the publisher of
information to protect you from spam.
Alerts Online for Local and Central Government
Alerts Online is partnering with e-delivery team at the EGU to
provide a leading edge platform for multichannel information delivery. We
provide a truly customer-focused environment for all your communications needs.
It provides a one-stop shop for your customers to manage all their communication
channels and preferences. This customer-focused approach means your customers
will be more inclined to maintain their channel information leading to improved
communications and greater customer satisfaction. Alerts Online offers the
latest set of communication channels, including email, SMS and soon to come fax,
MMS, secure email, MS Alerts, instant messenger and postal services. As more
channels become available we do all the hard work to integrate them. Your
organisation is channel-agnostic. Alerts Online puts your customers in full
control making you truly customer focused.
Introduction
Two terms often heard around industry today are
customer focus and agility. Yet how many organisations can claim to be truly
customer-focused? At best, most organisations provide choice to their customers
around how and when the customer can communicate with them. Rarely does the
business provide choice the other way. Channel choice is the first step to
delivering true customer focus. Alerts Online is the next step.
To
remain agile, your business must be able to rapidly adapt to an ever-changing
business environment. Industry is continually developing new and innovative ways
for you to communicate with your customers. The cost of keeping up is high and
increasing every year. Alerts Online helps keep you agile in a cost-effective
manner.
Unlocking your Information Assets
Your organisation is sitting on
a wealth of information assets. Your information assets can be unlocked using
Alerts Online. They can be used to generate revenue, save costs or increase
customer satisfaction. The cost of collecting and maintaining all your
information assets is high and yet it is probably the least leveraged asset in
your business. Alerts Online can help you realise the value in your information
assets.
Ever-growing Complex Legislation
Organisations now have to work
under an ever-growing set of legislation concerning electronic communications,
security and privacy, where even just communicating with your existing customers
can be challenging. With spam on the increase, the legitimate use of electronic
channels has been made far more difficult. Alerts Online keeps you legitimate by
only allowing you to work within a proven framework. Stay within that framework
and you will remain compliant with the latest sets of regulation.
What is Alerts Online?
Alerts Online is a partner of the
e-Delivery Team at the e-Government Unit, providing services to support the
common infrastructure programme and the Direct.gov programme. Through this
relationship, adopters of the common infrastructure are able to access all of
the Alerts Online services under the same common infrastructure framework.
|